KeolisAmey Docklands operate and maintain London’s Docklands Light Railway (DLR). They are a leading global passenger transport business, operating some of the UK’s busiest rail franchises.
While maintaining the DLR’s status as the most reliable public transport service in the world – it boasts an enviable 99% punctuality record.
Their aim was to become a more efficient organisation and to provide customers with an improved service, without increasing travel fares.
To help improve their office systems, they needed a cost-efficient print solution that was also kinder to the environment. KeolisAmey Docklands had an existing fleet of around 70 assorted printers, across their offices and railway stations. These were provided by a different supplier without any maintenance cover or contract.
Under the previous DLR franchise holder, the employees had been used to unrestricted printing which meant a large amount of wastage. We wanted to be able to offer a Managed Print Solution which would give them better monitoring of their staff’s printing volumes and printing costs.
We carried out a free print audit to highlight total printing costs across the organisation. Their existing solution was costing them 1.82 pence per copy for b&w and 10.94 pence per copy for colour printing.
Following the audit, we agreed a bespoke service and maintenance contract. The benefits included a cost effective printing system, which was more reliable, secure and environmentally friendly. We also made sure that the system was compatible with their newly installed IT system and hardware.
To monitor staff printing we installed PaperCut, a Print Management Software application to help KeolisAmey Docklands take control of their printing. To eliminate the need for an additional staff card, we programmed the PaperCut software to recognise existing door entry swipe cards.
The software has security features which means staff can only release their print jobs when at the machine and no confidential documents are left on the printer.
Another benefit of PaperCut software was the option to display the cost of the print job on staffs’ computer screens. This helps them to think about if pressing “print” is necessary.
As part of the installation we set everyone’s print jobs to b&w and double sided to help further increase cost savings.
Installation of the new printing system took us 3 days, working with UTAX.